PropertyManagementMaven: September 2009

Sorry.....this is why I no longer give out client references~!~

About 20 years ago, I started getting would-be client requests for current client references.  I talked to several local clients * 2 of which were real estate agents * and they agreed for me to provide their contact information....problem solved.

Then verious DIY books * including Property Management for DUMMIES * started suggesting that would-be clients get references and that they question (grill) the references in order to avoid mishaps during the management of their property.

I stopped providing reference names when a current client/reference recounted a phone call from a would-be client who seemed more interested in my client's properties than exploring my management policies and procedures. 

Where I had envisioned a 5 or 10 minute phone call to my clients, the callers were actually asking questions that they should have asked me directly * so that I could then judge if I WANTED to work with them * AND my current clients were uncomfortable.

I've stopped providing references and when would-be clients ask me for a list of my current clients, I explain that just as I would hold their contact information in confidence, I want to hold my current clients information as well as our relationship in confidence.   So far, most have appreciated my response and it is no longer an issue.

 Wallace S. Gibson, CPM * GIBSON MANAGEMENT GROUP, Ltd.

LandlordWhisperer

View our available Charlottesville, Albemarle and Lake Monticello rental homes online with photos and floor plans


"...to be a Virginian, either by Birth, Marriage, Adoption, or even on one's Mother's side, is an Introduction to any State in the Union, a Passport to any Foreign Country, and a Benediction from the Almighty God...." Anonymous

 

Comment balloon 7 commentsWallace S. Gibson, CPM • September 28 2009 12:30PM
Sorry… this is why I no longer give out client references~! ~
share
About 20 years ago, I started getting would-be client requests for current client references. I talked to several local clients * 2 of which were real estate agents * and they agreed for me to provide their contact information… problem solved. &… more
When do TENANTS read their LEASE?
share
I've been plagued recently by tenants who have misplaced/LOST their lease agreement. Now, I provide a 19+ page Resident Handbook in 3-ring binder with back pocket where they SHOULD keep their copy of the lease. When I present my 6-page/8. 5x11… more
Almost 20% of my Property Residents are LANDLORDS Elsewhere!!!
share
While syncing my TENANT Contacts in my Palm cel phone, I was comparing tenants with properties and came to the realization that almost 20% of my current rental residents are actually LANDLORDS elsewhere. They moved to the Charlottesville… more
Tell me WHY Realtor Offices have such ANTIQUATED Phone Systems?
share
Why should I write down my callers' phone numbers? My office phone LAND line forwards to my cel phone and has for over 3 years… there is a way for Realtor offices to utilize their incoming land OFFICE line with a voicemail menu that will… more
One that GOT AWAY!! * Just curious what happened to a would-be client…
share
In July, I received an e-mail from a property owner whose daughter had just graduated from UVa Med school and who was leaving the area and he wanted to keep the townhouse as an investment. I arranged to meet with the daughter, view the unit… more
YES * I work on the weekends… here's why!
share
This late in the season, many prospects who move locally have sold their homes and want to rent while they build a new home or prior to leaving the area in the next year or so… many prospects currently work in the area so seeing property on the… more
9 *11 **** Special Memory **** Where were You?
share
At my age, there are several moments in my life where I remember EXACTLY where I was when an event occurred!!!! … when JFK was shot … when SPUTNIK went up … walk on the MOON … assault on WACO … 9 * 11 *… more
AGENTS!!! There are investors looking in our market * Put a Property…
share
I received a phone call yesterday from a local man who is assisting his son with purchasing an investment property in the area. He was referred to me by a long-standing client who went to college with his son… after asking me many questions on… more
We are SO FORTUNATE to live in Central Virginia… Big Wigs come to…
share
Although several fellow realtors suggest we should not be political, I drove my RX with local GOP bumper stickers (Race Fans for McCain, Snow KNOWS, Bob McDonnell, Cuccinelli (for AG)) on my back window to the beautiful Auburn Hill farm in… more
Advising clients on INVESTING in Real Estate? Check LANDLORD FRIENDLY…
share
Yes - landlord friendly states… just like BUSINESS FRIENDLY states, this feature should be in the TOP 5 FACTORS when deciding WHERE to invest $$$ for rental property ownership… how well the purchase $$$ work will be immaterial if all the… more