PropertyManagementMaven: January 2010

I'm sorry * I can't do business with you?!

I am starting my second year of MAILING out quarterly 3-panel direct-mail brochures to a target farming area of 400 absentee/landlord property owners.  I have started 2 property management firms from SCRATCH so I know this method of attracting business works.  This method gets me properties I WANT to manage rather than properties that are not suitable to my management portfolio.

As a result of receiving one of these brochures, I received a call in the fall from the owner of a VERY DESIRABLE townhouse that had been used as a model for the developer. The developer had given notice and would be vacating the townhouse in early March.

I sent the property owners my rental/management proposal and 2 copies of my 3-page management agreement.  I followed up a week later with a hand-written notice indicating I was looking forward to working with them.

Last week I received another call from them and they had a definite move-in date for new residents and wanted me to get started * call the developer and take photos of the property, start my marketing routine, etc.

I asked them to sign and return the management agreement I had sent along with a check for their owner fund (many newbie property managers don't charge this fund and I have learned this mistake the HARD $$$ way).  I indicated that if they did not have it, I could provide it via pdf and they could sign electronically.

Their return e-mail was surprising in that they would be CHANGING my management agreement.  OK....I stopped my processing of the listing and awaited the snail-mail.  I received their agreement yesterday.

They had marked out the need for owner funds, marked out my performing maintenance, marked out some insurance requirements.....3 BIGGIES in my experience.  

I would have negotiated my management fee and we had already discussed the owner using their own maintenance personnel with my vendors as backup; however, I am NOT going to be stuck for repair charges or expenses if there is no money in their owner account NOR am I going to be fighting with them and their insurance company for coverage under their policy.

I e-mailed them my concerns yesterday * I suspect they may respond as my e-mail offered some suggestions as compromise; however, if I do not, I'm sending out another direct-mail effort in February.  I'll keep them on my mailing list!

Wallace S. Gibson, CPM * GIBSON MANAGEMENT GROUP, Ltd.
View our available rental homes online with photos and floor plans

"...to be a Virginian, either by Birth, Marriage, Adoption, or even on one's Mother's side, is an Introduction to any State in the Union, a Passport to any Foreign Country, and a Benediction from the Almighty God...." Anonymous

10 commentsWallace S. Gibson CPM * GRI • January 24 2010 07:43AM

Proper rental pricing--agenda vs reality

This can NEVER be said too often * Thank you James for providing the Property Manager's reality of an OVER PRICED LISTING

Via James Safonov Property Manager Natomas Roseville, Antelope, Sacramento, W. Sac. (Homepointe Property Management):

The topic of rental pricing is discussed continuously--in every imaginable way.  New and existing clients have an agenda as well as as the real estate professionals who sell and lease their client's property.  The goal for us as property managers is to identify the specific agenda and stick to reality.   It is an unfortunate conversation with a client who recently purchases a new rental--without first consulting a property manager who specializes in the community of the rental.  The client often has an unrealistic rent expectation formulated by some mix of ignorance and sales agent inexperience.  Sales agents are critical players in the acquisition of quality rental property--the best ones understand their area of expertise (buying/selling) and leave the pricing of the investment to those of us who rent them out on a daily basis. 

Homepointe Property Management is fortunate to have a significant referral base of industry leading sales agents who rely on our ability to competently quote and attain rents for their clients.   When our clients opt to sell their rental we can rest assured knowing the agents we refer out to have the expertise and desire to properly represent them.  Our agenda is to educate and motivate our clients to realize the potential of their investment properties.   Please contact me with any questions concerning your rental property, I am happy to respond.

James Safonov

jsafonov@homepointe.com

www.homepointe.com

Wallace S. Gibson, CPM * GIBSON MANAGEMENT GROUP, Ltd.
View our available rental homes online with photos and floor plans

"...to be a Virginian, either by Birth, Marriage, Adoption, or even on one's Mother's side, is an Introduction to any State in the Union, a Passport to any Foreign Country, and a Benediction from the Almighty God...." Anonymous

2 commentsWallace S. Gibson CPM * GRI • January 23 2010 04:10PM

Let me Google that for you!

 

This is way cool and I can choose which e-mail signature to use in my AOL and GMAIL....

 

Via Jim Frimmer, San Diego Mission Valley Realtor (Century 21 Award):

My owner is a Realtor with Century 21 Award in San Diego.Several days ago I was reading a blog post that ended with something similar to this:

If you need a Realtor to help you buy or sell a home in the City of San Diego, well, let me Google one for you.

Notice that "let me Google one for you" is underlined. That means it's a link. Go click on it and see what happens. I'll wait....

Wasn't that cool?

You can do it, too! Very easily. Just go to lmgtfy.com:

Let me Google that for you

Type whatever you want to search for in the box and then click on "Google Search":

Let me Google that for you

After you click on "Google Search," Google creates a URL for you:

Let me Google that for you

Simply copy the URL and put it wherever you want! Whenever anyone clicks on the URL, it does everything for them. AND YOU!

♪♪♫♪♪

If you have a cat, or used to have a cat,
and have a picture of the little darling, post it here.

♫♫♪♫♫

I'm available 24/7, so feel free to contact me by phone or email.

Jim Frimmer, Realtor
Century 21 Award Mission Valley
California DRE License #01458572
619-729-5701
jimfrimmer@century21award.com
Mission Valley Condos Information

♫♪♪♫♪♫♫♫♪♪♫♪♫

15 most recent blog posts:
  1. The City of San Diego's 121 neighborhoods
  2. What do you do when two opposite answers are checked but neither initialed?
  3. Teaching is just like being a Realtor
  4. Getting closer and closer to that first 2010 escrow
  5. A great Open House in spite of the Chargers-Jets televised home game!
  6. I hope my open house turns out as beautiful as these flower
  7. Internet Lead Conversion — Who doesn't want helpful information free?
  8. The ActiveRain History Station: San Diego Rainmakers
  9. If it's cold, wet, rainy, or snowy where you are, this should help
  10. The ActiveRain History Station: San Francisco real estate trivia
  11. Hummingbirds: Magic in the Air
  12. Santa Claus spotted leaving Coronado Island on January 10
  13. Calling all cats. Calling all cats. It's the Chinese "Year of the Tiger"!
  14. Marriott's Coronado Island Resort and Spa
  15. Downtown San Diego from Coronado Island

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My favorite ActiveRain Groups:

ActiveRain Convention Station
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Wallace S. Gibson, CPM * GIBSON MANAGEMENT GROUP, Ltd.
View our available rental homes online with photos and floor plans

"...to be a Virginian, either by Birth, Marriage, Adoption, or even on one's Mother's side, is an Introduction to any State in the Union, a Passport to any Foreign Country, and a Benediction from the Almighty God...." Anonymous

11 commentsWallace S. Gibson CPM * GRI • January 23 2010 01:05PM

Pants on the Ground and the AMERICAN Way!!!

Wallace S. Gibson, CPM * GIBSON MANAGEMENT GROUP, Ltd.
View our available rental homes online with photos and floor plans

"...to be a Virginian, either by Birth, Marriage, Adoption, or even on one's Mother's side, is an Introduction to any State in the Union, a Passport to any Foreign Country, and a Benediction from the Almighty God...." Anonymous

9 commentsWallace S. Gibson CPM * GRI • January 23 2010 08:00AM

PAST Actions are GOOD Indications of Your FUTURE Performance

...had a phone call on Wednesday from a Realtor who wanted to show one of my rental homes.  I no longer post my rental listings on our local MLS rental section so she or her client must have found my listing on Craigslist, postlets or my website.

I was 40 minutes away and could not provide a key for her so she walked her clients around the home and called me back that they wanted to see inside.  I responded that there were photos and floor plan on my website and they should download applications, complete them and fax or e-mail them to me.  If she wanted to come to my office and get a key the next day, I'd make one available.

The next day, there was no faxed application on the property and no request for a key so I learned that either their credit is BAD; they are in foreclosure/short sale because they are working with a Realtor; OR they wanted to get me face2face and give me their story.

Sure enough * 10:30A and he calls and gives me his name and says they are in IRS foreclosure!  YIKES!  That is BAD.  Who messes with the IRS?  I hear enough of his story to realize he DID want to get me face2face and "tell me their story....they will be  * Perfect Tenants * Doctor Father will co-sign lease * Needs to move right away.

I indicated I did not take lease co-signors for my properties or clients and that I would have to review his application; however, an IRS foreclosure is pretty serious.  He thanked me.  THEN, I get a phone call from his Doctor/father telling me that his co-signing a lease is a Realtor's dream and that I should realize that.  I then suggested that he buy his son and his family a home and keep it as an investment.  I heard the LIGHT BULB go on.  I then called the Realtor who originally represented them and told her what I had told the father and that she and the would-be tenants should get together and discuss THIS option with the father.  I then called the former listing agent for the property I was renting and gave her a head's up in case their Father was SERIOUS!

....meanwhile, that afternoon I did receive a good application for the property and arranged a viewing for a family wanting to move in February 1st.

I trusted my instincts; followed my gut AND my experience; and kept to my policy of reviewing applications FIRST!!!

 

Wallace S. Gibson, CPM * GIBSON MANAGEMENT GROUP, Ltd.
View our available rental homes online with photos and floor plans

"...to be a Virginian, either by Birth, Marriage, Adoption, or even on one's Mother's side, is an Introduction to any State in the Union, a Passport to any Foreign Country, and a Benediction from the Almighty God...." Anonymous

43 commentsWallace S. Gibson CPM * GRI • January 23 2010 06:00AM

Lynda Petty * Wife of The KING * to Undergo Medical Procedure

 

Press Release from Richard Petty Motorsports

STATESVILLE, N.C. -- Lynda Petty, wife of NASCAR legend Richard Petty, will undergo a medical procedure Friday to determine the underlying cause of an ongoing medical condition.

"My family has always been my number one priority. I hate to miss any racing or racing-related event but at this time being with my wife Lynda is where I need to be," Richard Petty said.

The Petty family is thankful for the support from family, friends, fans, and all those in the racing community and asks for the continued respect for their privacy during this time.

Richard and Lynda Petty celebrated their 50th wedding anniversary in 2009.

The End

Lynda Petty is most famous for driving around to races during her husband's career in a blue station wagon which was called PETTY BLUE because when they did not have enough paint at the shop to paint Richard's car, they mixed what they had on hand and painted the car.  She is immortalized in the movie CARS

 

 

Ronald Reagan * Lynda * The King

Wallace S. Gibson, CPM * GIBSON MANAGEMENT GROUP, Ltd.
View our available rental homes online with photos and floor plans

"...to be a Virginian, either by Birth, Marriage, Adoption, or even on one's Mother's side, is an Introduction to any State in the Union, a Passport to any Foreign Country, and a Benediction from the Almighty God...." Anonymous

3 commentsWallace S. Gibson CPM * GRI • January 22 2010 02:25PM

So You OWE MORE than Your HOME is Worth * You are BETTER Off than MOST Tenants!!

Watching a re-run featuring Tamara on The Real Housewives of OC she is lamenting that they owe MORE on their $1m+ OC home than it is worth AND that they are paying $2,000 per month in property taxes.......so they want to bail * sell if possible; however, bail if needs be.

This would all be unnecessary IF Simon had kept his job with OC Mercedes Benz (He bought her a $40,000 Rolex for her b-day last season) instead of getting into a start-up tequila biz.

Makes a good story line; however, for those in fly-over country, they are looking at the situation INCORRECTLY.  Even if they ARE upside down in their current home....

1) They are in their own home * their family is together * their children are in familiar schools with friends nearby. They have their family pets with them.

2) They are getting the tax benefits of mortgage interest as well as real property tax deductions against their income.

3) They have options for remaining in their current home which are far more attractive than moving, downsizing and renting.

Realtors who they contact regarding listing and selling their homes should be discussing the DOWN SIDE including moving into a smaller/cheaper rental home; possibly in another area or another school district.  Making them aware that they could also be LOOSING their tax benefits so that their NET take home pay may DECREASE.

As a property manager, I have to discuss how their poor credit and/or low net take-home pay may make them ineligible to qualify to rent one of my clients' homes.

Everyone in the real estate industry should be cognizant that walking away from a house with an upside mortgage is not as easy as it looks * for EVERYONE!

Wallace S. Gibson, CPM * GIBSON MANAGEMENT GROUP, Ltd.
View our available rental homes online with photos and floor plans

"...to be a Virginian, either by Birth, Marriage, Adoption, or even on one's Mother's side, is an Introduction to any State in the Union, a Passport to any Foreign Country, and a Benediction from the Almighty God...." Anonymous

3 commentsWallace S. Gibson CPM * GRI • January 22 2010 12:12PM

Big boxes shrink their parking lots

 

I'm re-blogging this to property management groups because this is going to be common as real property taxes increase in revenue enhancement activities of local government.

 

Via Erik Johnson, CCIM (Paul Johnson and Associates):

This is not a new concept and many shopping centers and strip centers have been taking advantage of their surplus of parking lot area.  You can see the space at Radford Hills being developed for a Pizza Inn.  Even uses like ATM's and Water receptacles that take up a smaller footprint have been popping up for years.

You can expect to see more of this type of development by established businesses looking to raise cash with surplus property.

- Erik Johnson

Parking Spaces for Sale: No Carryout Allowed.

By Steve McLinden

Well, that may not be quite the way Home Depot and other big-box retailers are marketing their excess parking spaces. But market them they are.

At last fall's ICSC Southeast Conference, in Atlanta, Home Depot identified portions of parking lots up for sale at hundreds of its stores, including 25 of its 90 Georgia sites.

Given the slowdown in new store development, Home Depot is "trying to fully utilize assets to their highest and best uses to add value to the portfolio," said Mike LaFerle, Home Depot's vice president of real estate. Other big-box chains that own their acreage are likely to be doing the same, if they have not begun doing so already, sources say.

When many big-box stores were first being built, municipalities tended to err on the side of requiring too many spaces, to accommodate those rare peak-volume days, LaFerle says. "So at some Home Depot stores, we knew we had more parking than we needed and that some areas of our parking lots were underutilized."

Today many of the same municipalities realize those original requirements were excessive. "I think they are now receptive to adding additional retailers to those spaces to provide value, jobs and tax revenue," said LaFerle, who dubs the parking space sale a "carve-out" program.

With the right complementary use, the carving out of new pad sites on a Home Depot property should drive additional sales for the store, LaFerle says. Further, he says, the program has an aesthetic upside, because it will replace chronically underused, mostly barren asphalt with new uses and landscaping. Among the most likely candidates to buy these sites are fast-food and fast-casual restaurants, banks, drugstore chains, medical clinics and automotive businesses.

The typical Home Depot store encompasses about 12 acres, although that can vary from municipality to municipality, LaFerle says. Home Depot store real estate is valued at roughly $500,000 per acre, according to Colin McGranahan, an analyst at Bernstein Research.

Brian Glaser, who heads Weitzman's Dallas-Fort Worth commercial retail division, has over the years marketed several outparcels on big-box lots for owners. "I think we will see more and more of that with these super-large block players who own their own real estate," he said. "If you've got 600 spaces, there's no problem with carving out an outparcel and making some money."

Though the strategy seems destined to become a trend among big-box stores, it is really nothing new, says Al Williams, a principal of Excess Space Retail Services. "Kmart owned a lot of their real estate and was able to create shareholder value by selling off underutilized spaces years ago," he said. "On a macro level, it's a very effective strategy. In fact, it is the retailers' fiduciary responsibility to maximize their real estate. And in this case, this is a way of driving what we call sleeping revenue."

BJ's Wholesale Club, Costco, Kohl's, Lowe's Home Improvement, Shopko, Target and Wal-Mart are among those that could follow the same strategy, or which have already done so. Most of them have more parking space than they need, and some bought the excess for investment purposes, Al Williams says. When Target demolished its small-format store on Cooper Street in Arlington, Texas, a decade ago to build a superstore, it was able to reconfigure its ample parking lot to add a Corner Bakery and a few in-line spaces.

The sort of property sale Home Depot has in mind is more than just a short-term strategy, says Doug Stephens, president of Unionville, Ontario-based Retail Prophet Consulting. "I think it could be a harbinger of the end of suburban power centers as we know them," Stephens said. "Home Depot and other big-box players are at the end of a 20-year run fueled by baby boomers, and boomers are hitting the age where they are downsizing." The next generation, called Gen-X, is 15 percent smaller, he notes. "So even if Gen-X went absolutely crazy and did a credit run-up, they still couldn't replace them."

The changed economy sees a number of large retail chains experimenting with smaller-format stores. In Home Depot's case, "the heyday of home renovation is over, and the chain finds itself overinvested in massive store sites that won't be able to produce at previous levels, even in a recovery," Stephens said. "When you start selling your parking lot, it is an admission that you are never going to bring that parking lot back to those peak days." Indeed, last year Home Depot announced that it had scaled back expansion plans and would add only 1.5 percent in retail square footage annually for the next several years.

Some retailers who had not considered this space-selling strategy in the past are considering it now because it creates a reduced basis in the property, says Kirk Williams, associate director for retail services at Cushman & Wakefield. "It's not just the outparcel user who can benefit from this - the right complementary user can make the big box's sales jump as well," he said. "But the thing is making sure you choose the right one. It is all about trying to get the most out of what you have, and you have worked hard to create this destination, so why not?"

Some center owners Cushman & Wakefield represent say they are open to community events being held in their parking lots. "We have seen it in regional malls, why not in large parking lots? That's just another way to drive activity," Kirk Williams said. Moreover, it has not been uncommon for big-box stores to lease their excess spaces over the years for a variety of uses ranging from commuter park-and-rides, car shows, concerts, farmer's markets and the like, he says. Retail consultant David Livingston, who heads DJL Research, says he has seen parking lots used for overnight recreational-vehicle parking, outdoor roller-hockey league games and camps for migrant workers.

Anchors in regional malls typically do not have the same latitude to sell or lease their excess parking spaces, even if they own their lots, because most mall anchor restrictive-use agreements do not allow it, says Glaser.

Big-box retailers that have occupied the same space for many years are much more apt to start parceling off pieces of their lots than newer stores, says Glaser. "Early on, they wanted maximum visibility," he said. "Most of their customers are local and have followed the same path since the inception of the store, and they know where it is without having to see it from the street."

Home Depot's carve-out sale applies to stores in the U.S., Canada and Mexico. The chain owns about 90 percent of its roughly 2,200 stores and is actively seeking end users for its parking lots, rather than developers. Consequently, it is handling the sale in-house, says LaFerle. Inquiries are being directed to Chuck Coker, director of real estate for Home Depot's northern region.

Erik Johnson, CCIM
Paul Johnson & Associates
4633 South 14th
Abilene, TX 79605
325 698-5661 office
325 692-8508 fax
325 439-0186 mobile
Erik@PaulJohnsonRealtors.com  
www.pauljohnsonrealtors.com

Wallace S. Gibson, CPM * GIBSON MANAGEMENT GROUP, Ltd.
View our available rental homes online with photos and floor plans

"...to be a Virginian, either by Birth, Marriage, Adoption, or even on one's Mother's side, is an Introduction to any State in the Union, a Passport to any Foreign Country, and a Benediction from the Almighty God...." Anonymous

2 commentsWallace S. Gibson CPM * GRI • January 22 2010 11:37AM

Curious about the 'TEA PARTIES' -- Core Principles

 

I'm ALWAYS interested in reality v the media's perception  

 

Via Diana Manzato (Coldwell Banker):

Curious about the 'tea parties'?  Core principles: 
Limited Government- As our Founding fathers recognized,Restraint of government is Necessary to protect the Liberties of the people.

Fiscal Responsibility-Government at all levels Must learn to live within itsmeans. To saddle future Generations with the crushing Burden of our excess Spending is unconscionable.

Personal Responsibility-Liberty is unsustainable without responsibility. Each citizen must take responsibility for the consequences of his or her own actions while respecting the rights and dignity of others.

The Rule Of Law-Consistent,Independent and uniform Application of the law is Critical to a free and Prosperous society.  

National Sovereignty- We Must maintain a strong National defense, effective Security for our borders, and Sole control over our land and Our laws.

Wallace S. Gibson, CPM * GIBSON MANAGEMENT GROUP, Ltd.
View our available rental homes online with photos and floor plans

"...to be a Virginian, either by Birth, Marriage, Adoption, or even on one's Mother's side, is an Introduction to any State in the Union, a Passport to any Foreign Country, and a Benediction from the Almighty God...." Anonymous

6 commentsWallace S. Gibson CPM * GRI • January 22 2010 11:31AM

Emails Not Getting Through? Lots Of Reasons Why...Here is a Major one!

 

I have found this to be true and I remove my website and AR link from my signature when e-mailing after the first contact.  

 

Via JAMES BATH... REALTOR®, AHWD®, SRES®, e-PRO® (Paradise Realty of Venice):

At long last I am starting to get email through to Comcast.net addresses.  I was blocked in a non-transparent way...I never new it was happening!  I am not the only one so affected, the Internet is replete with stories of same on one forum after another.

Today I learned on a Forum on Comcast.com that one good way to get blocked is to do as I did...INCLUDE A WEBSITE OR TWO IN YOUR SIGNATURE!  I thought that it was good low-level advertising.  Advertising, you say, well Spam Blockers look for that kind of stuff being sent on innocent emails.  I suppose a signature can have reference to a company without including the website.  On informant sent out about 300 emails one day in a block with a website in signature and only about half got through before the Spam Blocker sensed a scam and blocked the last half.  Sender, like me, never knew it happened until a few people mentioned that they had not received the mail.

So, clean up that signature and Comcast, perhaps several other servers, will treat you with kindness once again.  Remember, too, that POP uses Port 995 and SMTP uses 587 or 465.  

I hope that others more adept at this tuff than I will chime in with further wisdom!!!

************************************************************************************** 

                   James (Jim) Bath, REALTOR®, SRES®, AHWD®, e-PRO®
Serving The Southwest Coast of Florida
Paradise Realty of Venice
206 Harbor Drive South, Venice, Florida 34285
Mobile: 941-716-0051  
Office: 941-488-1111
Toll Free: 800-330-6720
Blog: http://Jim-In-Paradise.com     


Paradise Realty of Venice Logo    e-PRO Internet Professional   Seniors R/E Specialist   At Home With Diversity NAR Certification


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Wallace S. Gibson, CPM * GIBSON MANAGEMENT GROUP, Ltd.
View our available rental homes online with photos and floor plans

"...to be a Virginian, either by Birth, Marriage, Adoption, or even on one's Mother's side, is an Introduction to any State in the Union, a Passport to any Foreign Country, and a Benediction from the Almighty God...." Anonymous

2 commentsWallace S. Gibson CPM * GRI • January 22 2010 06:47AM