PropertyManagementMaven: Sniff! Sniff! I think you have been with another AGENT!

Sniff! Sniff! I think you have been with another AGENT!

I frequently go to properties that have dogs and cats.  I want them to check me out, smell my pants and determine for themselves that they can trust me.  I've always wondered if they can tell that I have B/S dogs and what kind; however, I know they know to trust me.  When I get HOME, it is a different story.  Cici and Pico KNOW I have been with another animal and they are NOT be pleased

 



I received a gift certificate for Christmas for a mani/pedi from a shop that I don't use.  The giver knows that I am HIGH MAINTENANCE by my nails and hair coloring and they thought out the gift THAT FAR. 

I'll thank giver for the certificate and I'll REgift it to someone that I KNOW would not have a similar problem.  If I went back to Rosie, my nail tech of 3+ years, she would take one look at my nails and toes and KNOW that I had been with another nail tech.  The gift giver thought of me that far and no further.

I know when a client or would-be client has been talking to another property manager.  They start telling me how "other property managers" do it and why I need to change my business practices. 

I'm more than happy to explain my policies and procedures and how the licensing and landlord tenant laws impact my way of doing business.  I am not willing to do something JUST because some other property manager may do something a different way....I trust my business practices...I'm NOT changing them NOW!

 

 Wallace S. Gibson, CPM * GIBSON MANAGEMENT GROUP, Ltd.

LandlordWhisperer

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Comment balloon 16 commentsWallace S. Gibson, CPM • December 30 2010 05:40AM

Comments

It is a shame to re gift the gift certificate. You never know when you will find the next greatest stylist or nail tech. My tech would understand and just "fix it". Feedback from clients is good. It helps you keep up with the times and evaluate your procedures.

Posted by Kathy Denworth, Realtor in the Florida Keys, Islamorada, Key Largo (Century 21 Schwartz Realty) over 8 years ago

There is no way you can go screw up your nail techs work with a gift certificate!  Next thing you know she's pulling out the cheap nail polish remover on you when you go back.  Loyalty counts.

Posted by Tni LeBlanc, Realtor®, J.D., Tenacious Tni (805) 878-9879 (Mint Properties, Lic. #01871795) over 8 years ago

At least your client thought of you.............very nice to receive the gift certificate.  As far as your business practices, I'm with you, stick with what you know works best.  I've gone as far as to ask people why the left a certain property if they were so impressed with their previous landlord..........that usually stops them dead in their tracks.

Posted by Roger D. Mucci, Lets shake things up at your home today! (Shaken...with a Twist 216.633.2092) over 8 years ago
Great analogies Wallace & I too believe loyalty stays firm but others don't in life...it is always good to be open to listen to others but doesn't mean change is needed. Dogs & cats do know!
Posted by Ginny Gorman, Homes for Sale in North Kingstown RI and beyond (RI Real Estate Services ~ 401-529-7849~ RI Waterfront Real Estate) over 8 years ago

Wallace,

I've heard similar comments and wonder...why aren't you with the other Realtor if you like the way they do business so much?

Rich

Posted by Richard Iarossi, Crofton MD Real Estate, Annapolis MD Real Estate (Coldwell Banker Residential Brokerage) over 8 years ago

Great Blog Title Wallace, Winners are confident in their skills and practices and are not influenced by the "but the other guy does it this way"...Good for you for standing your ground.

Posted by Brin Realty Associates Team At Bean Group, Amherst NH homes and Southern NH real estate (Bean Group | Brin Realty Associates) over 8 years ago

Kathy * I learned EARLY in my real estate career to have a standing nail appt...every 3 weeks, Fridays at 9:30A.....THAT way I know what to expect and can plan other appointments around it...Me Time is important and after 3 weeks my nails are TOO long for the computer keyboard!

Dogs are SUPER loyal * they WANT to be LOYAL

I'm VERY loyal to my nail tech, hair colorist/stylist and Lexus mechanic

Our CLIENTS are not so loyal; however, we need to be LOYAL to them no matter what!

 

Posted by Wallace S. Gibson, CPM, LandlordWhisperer (Gibson Management Group, Ltd.) over 8 years ago

Wallace- you make some interesting points.  I have found that here in Kissimmee St. Cloud, Florida  nail techs often do not reward loyalty or customer relationships they way they should. With a new nail spa on every corner, I have found over time the nail techs take short cuts on their "regulars". And when gift certificates are purchased they somehow feel they are NOT being paid for the work performed when you redeem them. Interesting huh?  

Only when business is slow, do they chase down for business. The same can be said for Real Estate professionals. The idea of appreciating loyal customers is what keep them loyal customers.  The work performed has to be consistant and good every time.

Posted by Allison Stewart, St. Cloud Fl Realtor, Osceola County Real Estate 407-616-9904 (St.Cloud Homes ) over 8 years ago

We all should give the same loyalty we expect. Crazy how before I was a Realtor it never entered my mind but now I look for it everywhere.

Posted by Randy Ostrander, Real Estate Broker, Serving Big Rapids and West Central MI (Lake and Lodge Realty LLC ) over 8 years ago

I had the same nail tech in Hawaii for 5 years, in CA for almost that long and here for at least 3 years after my former one got out of the biz.  She owns the shop and we talk women-owned businesses and she has actually called me on a landlord-tenant issue.  She gave ME a Christmas present.

 

Posted by Wallace S. Gibson, CPM, LandlordWhisperer (Gibson Management Group, Ltd.) over 8 years ago

The loyalty factor has really changed a lot over the years.  I don't think some people give a lot of thought (or merit) to agents in the real estate business that work on commission. 

Posted by Renee Marrs Caperton, Realtor - Corsicana Texas Real Estate (Marrs & Associates) over 8 years ago

Renee * all the MORE reason to BE LOYAL to GET LOYALITY in return.  With agents being "equal" in may of the eyes of the public, being LOYAL is unique

Posted by Wallace S. Gibson, CPM, LandlordWhisperer (Gibson Management Group, Ltd.) over 8 years ago

That's funny Wallace. I read Kathy's response and thought, Wallace seems too loyal to stray form her nail tech. Then I read your responses to this post. You didn't use the word loyal in the original post, but eight times since then.

Loyalty is one of the best words in real estate.

Posted by Scott Hayes, Realty Austin, Broker Associate ((512) 786-8300) over 8 years ago

Scott * it is NOT worth $35 or $50 of the gift certificate to RISK the potential of alienating my nail tech * find another one, get her broken in, establish a standing appt, etc.

I get the same response when would-be clients call me and ask for my RATES first....

 

Posted by Wallace S. Gibson, CPM, LandlordWhisperer (Gibson Management Group, Ltd.) over 8 years ago

I LIKE this Wallace... Some things we will NOT change either if it works for us!

Posted by Diane Rice, SFR, SRES, CNC ( Rice Prprty Mgmnt & Rlty, LLC, South Holland, IL) over 8 years ago

My 93lb. Golden thinks he's a lap dog ! I rarely get out of the house without him shedding on me !!! It does help me when I enter a house with a dog(because of his scent, I'm cool !!!)

Posted by Michael J. Perry, Lancaster, PA Relo Specialist (KW Elite ) over 8 years ago

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