PropertyManagementMaven: Property Managers * How do you "thank" your current residents for CLIENT Referrals?

Property Managers * How do you "thank" your current residents for CLIENT Referrals?

For the third time in three months, I have gotten a NEW client property referral from a current Tenant.  YEOW!

I am totally blown away and while my Google "reviews" do not show the "love" for me or my services, I take these referrals as EXTREME compliments.

The e-mail inquiry that came in last night was from the same tenant who gave me my first client referral of the year and I have just worked with them to remain in their current townhome for another year because of an UNexpected opportunity for him to continue and upgrade his current job.

I provided an OutBack gift card in one of my Very Bradley note cards to the residents who referred a DYNOMITE property to me last week and I need to do something very nice to these current residents.

These extra special residents have just had a second baby that was premature and they are very busy with their current child and hospital visits.  I'm thinking I might have to do a Whole Foods gift card so they can get GREAT take-out food for their meal times which I suspect are few and far between with their busy schedules.



 Wallace S. Gibson, CPM * GIBSON MANAGEMENT GROUP, Ltd.

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"...to be a Virginian, either by Birth, Marriage, Adoption, or even on one's Mother's side, is an Introduction to any State in the Union, a Passport to any Foreign Country, and a Benediction from the Almighty God...." Anonymous

 

5 commentsWallace S. Gibson, CPM • April 13 2012 04:38AM

Comments

Gift cards are always appreciated by everyone. A client gave me card for OutBack last year.

Posted by Gita Bantwal, REALTOR,ABR,CRS,SRES,GRI - Bucks County & Philadel (RE/MAX Centre Realtors) over 2 years ago

Wallace, 

Love the avenue of your referrals.  One of my most unique was from my lawn care guy.  He told his folks they MUST call me.  They did, and we have a great house we lease & manage for them. 

All the best, Michelle

 

Posted by Michelle Francis, Realtor, Buckhead Atlanta Homes for Sale & Lease (Tim Francis Realty LLC) over 2 years ago
Great blog and great job. Keep up the good work and good luck to you this year. Thanks.
Posted by JOSH EVANS *JoshEvansHomes 516-655-5000 (Village Properties of Mineola, LLC) over 2 years ago

We give dicounts off there rents I wonder if a gift card would be better any thoughts Wallace.

Posted by Charles Stallions, 800-309-3414 - Pensacola, Pace or Gulf Breeze, Fl. (Charles Stallions Real Estate Services ) over 2 years ago

Taking care of tenants is my number one priority so they give great reviews and referrals. I picked up an investor last month same situation.

Posted by Harry F. D'Elia, Investor , Mentor, CSSN, Radio Coach, REOs, ABR (Precision Real Estate Inc.) over 2 years ago

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