Over my many years in property management, I have diverged from the management philosophy of other property managers on many issues * INCLUDING * tenant generated income.
Many property managers see "tenant lock-out" as a proffit center for their business.
I know other property managers who ONLY provide 1 key to the rented property and charge $150 for the tenant to meet them at their office to get a duplicate key if they get locked out.
I do not organize my fee income that way.
I have dial combination key boxes on all of my properties for emergency use and for access when residents are unavailable.
I've had residents return from a long flight only to realize that their house keys are in their LOST LUGGAGE.
I just received an e-mail this AM from a tenant who went to take out his trash and locked himself out of his house.
Fortunately, both residents had their cel phones and when they contacted me via e-mail, I provided the combination to the key box at their property.
....NOW, when they can't pay their rent on time, I'm right there with a $50 per tenant late fee and a $100 per tenant notice fee for a first class stamp on a pay or quit notice.
Wallace S. Gibson, CPM * GIBSON MANAGEMENT GROUP, Ltd.
"...to be a Virginian, either by Birth, Marriage, Adoption, or even on one's Mother's side, is an Introduction to any State in the Union, a Passport to any Foreign Country, and a Benediction from the Almighty God...." Anonymous