PropertyManagementMaven: Nobody Likes Being Called a LIAR! Part Deux

Nobody Likes Being Called a LIAR! Part Deux

During January and February, I take the time "refine" my resident handbook that accompanies my leases, my written material * cleaning instructions * as well as my move-in procedure.

 

My PRIOR move-in procedure including new front door mat (old one to the deck, back entry or garage), water bottles in the refrigerator, new toilet paper rolls on holders, air scent canisters on refrigerator and in the master bedroom closet and NEW clear shower curtain liners and rings on shower rods...these I usually put up while prepping the property for showing as I have a supply in my car and want the fold-lines to smooth out.

 

Last year FOR THE FIRST TIME, I had a new MALE resident challenge me that the clear shower curtain was NEW...He indicated it was NOT new and that it should have been NEW when they moved in.

 

I prepped a house for move in on Wednesday and remembered his remark so I think I have solved this problem for future residents....

 

Rather than taking my time to install these items, I'll just leave them on the bath counter IN THEIR WRAPPERS so that the new residents can install them themselves....and know that they are new. 

 

I did not mind doing them in the past; however, to get chastised over this process is not worth it.....WOO-SAAAA!

 Wallace S. Gibson, CPM * GIBSON MANAGEMENT GROUP, Ltd.

LandlordWhisperer

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Comment balloon 11 commentsWallace S. Gibson, CPM • January 16 2015 02:42AM

Comments

Wallace, your welcoming move-in should never be challenged! Wish some of my move-ins were as nice! Enjoy your day! 

Posted by Wayne Martin, Real Estate Broker - Retired (Wayne M Martin) almost 4 years ago

Hi Wallace.  No tenant is going to get the best of you.

Posted by Conrad Allen, Webster, Ma, Realtor (Re/Max Professional Associates) almost 4 years ago

There you go, there's a solution to every problem -- although next thing you know,someone will say there wasn't one left for them.  Some people can always find a way to cause trouble!

Posted by Kat Palmiotti, The House Kat (Grand Lux Realty, Monroe NY, 914-419-0270, kat@thehousekat.com) almost 4 years ago

Most residents would not expect new shower curtains to be at the property so when the fact that I do install them and it is question that are NEW and not left by the former residents I need to counter that and still have the curtains available...just like the TP 

Posted by Wallace S. Gibson, CPM, LandlordWhisperer (Gibson Management Group, Ltd.) almost 4 years ago

You know I love your way of thinking, always have Wallace.  Great solution.

Posted by Roger D. Mucci, Lets shake things up at your home today! (Shaken...with a Twist 216.633.2092) almost 4 years ago

My HORROR is that they are tired and dirty from moving and use the shower without any curtain...YIKES!

Posted by Wallace S. Gibson, CPM, LandlordWhisperer (Gibson Management Group, Ltd.) almost 4 years ago

I think I might install the new shower curtain but leave the price tag attached.

If folks have to install their own shower curtain, they may not.  Water everywhere isn't a good trade-off.

Or, YIKES!!

Posted by Lenn Harley, Real Estate Broker - Virginia & Maryland (Lenn Harley, Homefinders.com, MD & VA Homes and Real Estate) almost 4 years ago

What a unique service this is Wallace S. Gibson, CPM , great idea for the rental property manager to consider. There will always be some "bad apples" though.  :)

Posted by Tom Arstingstall, General Contractor, Dry Rot, Water Damage Sacramento, El Dorado County - (916) 765-5366, General Contractor, Dry Rot and Water Damage (Dry Rot and Water Damage www.tromlerconstruction.com Mobile - 916-765-5366) almost 4 years ago

Wow, one has to challenge a dollar store item, not worth it! Seen good shower curtains at the dollar store.

Posted by Pete Xavier, Outstanding Agent Referrals-Nationwide (Investments to Luxury) almost 4 years ago

Pete - I get them by the dozen at Target...good quality and they last as a stand-alone shower curtain 

Posted by Wallace S. Gibson, CPM, LandlordWhisperer (Gibson Management Group, Ltd.) almost 4 years ago

Hello Wallace ... great post my friend and featured to the group:

CUSTOMER SERVICE

Posted by Robert Vegas Bob Swetz, Las Vegas Henderson Homes for Sale (Realty ONE Group) almost 4 years ago

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