PropertyManagementMaven: Make Life EASIER...Use Tenant Friendly Vendors

Make Life EASIER...Use Tenant Friendly Vendors

Watching TV and seeing the Angie's List ad for the flooring guy who took twice as long to perform a job because he was watching pay-per-view on the customers' cable made me realize that how our service firms treat our residents is very important to the bottom line of our business. 

This should be a no-brainer; however, sometimes we need to remember to stress considerate and responsible behavior to our residents with our vendors and service personnel....whether they are inhouse or third party vendors.

I'm preparing my S/A resident contact list to provide to my HVAC service firm so they can perform the fall HVAC service.  They contact the residents directly - either via e-mail or phone - advising them when service will be done and then they use the unit keys I provide to perform the service.  They leave additional furnace filters for residents if none are at the property and they are very neat and clean.

When making a property management property presentation, I stress to owners that I while I will use service personnel familiar with their property if they desire, the first time there is an issue with scheduling or inconsideration for OUR residents, I will use my service firm(s) in the future.

I recount a situation that happened to me last summer.....A property owner had a local service firm perform the summer HVAC service before they left the property and a week after OUR new residents moved in, the AC went down in 90+degree heat.  I called the service firm they used only to be told that they could not schedule a service call for 4 days.  I called my HVAC service firm and was told that they would be at the property that afternoon. 

Finding and supporting these types of vendors is crucial to the success of a property management business.  Our residents stay longer and our clients enjoy knowledgable service personnel maintaining their investment.






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Comment balloon 0 commentsWallace S. Gibson, CPM • October 16 2008 09:02AM


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